Privacy Policy

Last Updated: August 10, 2026

Maple Leaf Plumbing, Heating & Air Conditioning respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request service, submit a form, call our team, or interact with us online.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you choose to provide, including:

• Name
• Phone number
• Email address
• Service address
• Appointment details
• Service request information
• Photos or descriptions of your HVAC, plumbing, water heater, water quality, or indoor air quality concern
• Financing inquiry information, if applicable
• Any other information you submit through our website, forms, phone calls, emails, or messages

We may also collect basic website usage information automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• General location data
• Cookie and analytics data

How We Use Your Information

We may use your information to:

• Respond to your questions or service requests
• Schedule appointments
• Provide estimates or second opinions
• Communicate with you about requested services
• Send appointment updates or service reminders
• Improve our website and customer experience
• Review website performance and marketing activity
• Process or refer financing inquiries, if applicable
• Maintain business records
• Comply with legal, safety, or regulatory obligations

Calls, Text Messages, and Emails

When you provide your phone number or email address, we may contact you about your service request, appointment, estimate, financing inquiry, or related customer service needs.

If you opt in to receive marketing emails or text messages, you may receive occasional updates, promotions, or service reminders from Maple Leaf. You may opt out at any time by following the instructions provided in the message or by contacting us directly.

Message and data rates may apply for text messages. Message frequency may vary.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the site, improve performance, and support marketing or advertising efforts.

These tools may include analytics platforms, advertising pixels, call tracking, form tracking, or other third-party website tools.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

How We Share Information

We may share information with trusted third parties when needed to operate our business, provide services, or respond to your request. These may include:

• Website hosting providers
• CRM or scheduling tools
• Marketing and analytics platforms
• Payment processors
• Financing partners, if applicable
• Technicians, employees, contractors, or service partners
• Legal, accounting, or compliance professionals
• Government authorities when required by law

We do not sell your personal information for money.

Financing Information

If you ask about financing, we may collect basic contact and project information to help connect you with available financing options. Financing may be provided by third-party lenders or financing platforms. Any financing application, approval, terms, rates, or payment obligations are handled by the applicable financing provider.

Please review the privacy policy and terms of any third-party financing provider before submitting sensitive financial information.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no website, online form, email, or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We may keep information for as long as needed to respond to your request, provide services, maintain business records, meet legal obligations, resolve disputes, and improve our operations.

Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, or recordkeeping requirements.

You may also unsubscribe from marketing emails or opt out of marketing text messages by using the instructions provided in those communications.

Children's Privacy

This website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may include links to third-party websites, financing platforms, review sites, or other external resources. We are not responsible for the privacy practices, content, or policies of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us: